Management Science Research Journal

Work Engagement and Work Experience as Determinants of Bus Driver Performance at PO Menggala Garuda Lokatara on the Surabaya–Malang Route

Rangga Ardiyansyah — 2025-08-31

The objective of this study is to assess how work engagement and past work experience affect the performance of bus drivers at PO Menggala Garuda Lokatara on the Surabaya–Malang route. The research applied a quantitative design with a total of 44 bus drivers as respondents, all of whom operate along the Surabaya–Malang line. The responses collected via questionnaires were analysed using the PLS-SEM approach with the aid of SmartPLS software. A total sampling method was applied, encompassing all 44 participants in the study. It was found that driver performance is positively affected by work engagement as well as by work experience, with both effects being significant. These outcomes emphasize the critical role of employee engagement and accumulated experience in enhancing both the efficiency and overall performance of bus drivers.

WORK STRESS MEDIATES THE EFFECT OF ROLE CONFLICT ON CYBERLOAFING BEHAVIOUR

Muhammad Wahyu Rizqi — 2025-08-31

Cyberloafing is a form deviant workplace behaviour that has become increasingly prevalent, particularly among Generation Z employees. This study aims to examine the effect of role conflict on cyberloafing behaviour, as well as the role of work stress as a mediating variable in this relationship. The research employed a quantitative approach involving 90 respondents who are Generation Z employees in Sidoarjo. Data were collected through questionnaires and analysed using the Partial Least Squares-Structural Equation Modelling (PLS-SEM) method with the assistance of SmartPLS software. The result indicate that role conflict has a positive and significant effect on cyberloafing behaviour. Furthermore, work stress was found to have a significant mediating role in bridging the relationship between role conflict and cyberloafing behaviour.

Sustainability Reporting and Financial Performance: The Moderating Role of Chief Executive Officer (CEO) Characteristics and Ownership Concentration

Meyviva Isnaini Dewi — 2025-08-12

This study aims to examine the effect of sustainability reporting on financial performance by considering the role of CEO characteristics and ownership concentration as moderating variables. This study also adds leverage and company size as control variables. The independent variable of sustainability reporting is measured based on the 2016 GRI standard and the 2021 GRI standard. The dependent variable of financial performance is measured by Tobin's Q. The moderating variables of CEO characteristics are measured by CEO education and CEO tenure. This study focuses on consumer non-cyclical sector companies on the Indonesia Stock Exchange during the 2020-2023 period. This study is a quantitative research using secondary data from the Indonesia Stock Exchange and company websites. Purposive sampling technique was used to take samples, so that 110 observation samples were obtained. Hypothesis testing was tested through Moderated Regression Analysis with the help of IBM SPSS v25 software. The results of this study prove that sustainability reporting has a positive effect on financial performance, CEO education positively moderates the effect of sustainability reporting on financial performance, CEO tenure does not moderate the effect of sustainability reporting on financial performance, and ownership concentration negatively moderates the effect of sustainability reporting on financial performance.

The Role of Customer Engagement and Ads Creativity in Mediating and Moderating the Effect of Social Media Marketing on Purchase Decision: A Study on Kedai Kopi Kulo Consumers

Indira Ratu Swissa — 2025-08-12

This study examines the effect of social media marketing on purchase decisions with customer engagement as a mediating variable and ads creativity as a moderating variable. A quantitative approach was applied using a survey method. Data were collected from 152 respondents who are customers of Kedai Kopi Kulo and active Instagram users. The analysis was conducted using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS 4.0. The results show that social media marketing does not have a significant direct effect on purchase decisions. However, it has a significant positive effect on customer engagement, which in turn significantly influences purchase decisions. Furthermore, customer engagement successfully mediates the relationship between social media marketing and purchase decisions. Ads creativity was found to negatively moderate the relationship between social media marketing and purchase decisions. These findings suggest that while social media marketing alone may not directly drive purchase decisions, its influence becomes effective when it fosters strong customer engagement. The study also highlights the importance of creative advertising in shaping consumer responses, though excessive creativity might weaken the effectiveness of social media marketing in some contexts.

The Influence of Workload, Burnout, and Interpersonal Communication on Employee Performance in the Terminal Operations Division of PT Berlian Jasa Terminal Indonesia

Shabila Dhania Zukmarini — 2025-08-31

The growth of the service industry is highly dependent on
the quality of human resources, as they serve as strategic
assets in achieving effective and optimal performance. To
support organizational goals, service companies must
foster a conducive work environment. This study examines
the effects of workload, burnout, and interpersonal
communication on employee performance in the
Operations Division of PT Berlian Jasa Terminal Indonesia.
Using a quantitative approach with saturated sampling of
50 employees, data were collected through questionnaires
and analyzed with Partial Least Square Structural Equation
Modeling (PLS-SEM) via SmartPLS 4. The results show that
workload and burnout have negative and significant effects
on performance, while interpersonal communication has a
positive and significant effect. This indicates that effective
workload management, prevention of burnout, and the
enhancement of interpersonal communication play a
significant role in optimizing employee performance within
the operational environment of Berlian Terminal, which
requires intensive coordination and consistent port service
delivery.

The Effect of Job Satisfaction and Self Efficacy on Turnover Intention among Generation Z Employees in Sidoarjo

Novita Sari Hamidaya — 2025-08-31

Turnover intention is defined as employees’ tendency to leave the organization, either through the desire to seek new employment or by planning to resign. This phenomenon has become an important issue in human resource management, particularly among Generation Z employees who are known to have relatively high job mobility. The research was conducted to investigate the relationship between job satisfaction, self efficacy, and turnover intention. Employing a quantitative framework, 120 Generation Z respondents from Sidoarjo were surveyed through questionnaires,and the results were analyzed using PLS-SEM with SmartPLS software. The study results indicate that job satisfaction significantly reduces turnover intention. Likewise, self efficacy was proven to have a significant negative impact on turnover intention. In other words, employees with higher job satisfaction and stronger self efficacy are less likely to develop the intention to leave their organization.

The Role of Cultural Identity in Shaping Political Persuasion: A Cross-Cultural Study in Indonesia and Malaysia

A. Rahman HI — 2025-08-13

This study explores the role of cultural identity in shaping political persuasion strategies in two multicultural Southeast Asian democracies—Indonesia and Malaysia. It seeks to compare how cultural identity is articulated and utilized in political communication practices in both countries. The research adopts a qualitative comparative approach by analyzing campaign materials such as political speeches, posters, and digital content from the 2019 Indonesian and 2022 Malaysian general elections. Semi-structured interviews with political consultants and communication scholars supplement the data. Critical discourse analysis and thematic coding are used to interpret the findings. In Indonesia, cultural identity is communicated through inclusive narratives grounded in national ideology (e.g., Pancasila, gotong royong) and diverse local traditions, fostering emotional resonance across ethnic groups. In Malaysia, political communication tends to emphasize segmented cultural appeals aligned with ethnic-based party structures, indicating different modes of cultural mobilization in electoral contexts. The study reveals that cultural identity plays a significant but contextually distinct role in political persuasion within Indonesia and Malaysia. These insights enhance theoretical understanding of intercultural political communication and offer practical guidance for designing campaign strategies in culturally diverse democracies.

The Effect of Firm Growth on Firm Value: Profitability as Mediation and Dividend Policy as Moderation

Ghaitsa Maghfira Ramadhina — 2025-08-12

This study aimed to examine how the effect of company growth on firm value, by considering the role of profitability as a mediating variable and dividend policy as a moderating variable. The object of research is focused on companies in the industrial sector listed on the Indonesia Stock Exchange during the period 2018 to 2023. The approach used is quantitative, by exploring the causal relationship comparatively. The data analyzed is secondary data taken from the financial statements of each company, either through the official website of the Indonesia Stock Exchange (IDX) or from the official website of the relevant company. The research sample was determined by purposive sampling method in industrial companies listed on the IDX during 2017 to 2022. The type of data used is panel data, which is analyzed using SPSS and Hayes Process software. The analysis stages start from descriptive statistics to conditional process analysis. The results of hypothesis testing show that: 1) Company growth has a negative and insignificant effect on firm value. 2) Company growth has a positive and significant effect on profitability. 3) Profitability has a positive and significant effect on firm value. 4) Profitability is able to mediate the effect of asset growth on firm value. 5) Dividend policy is not able to moderate the effect of asset growth on firm value.

The The Role of Job Satisfaction Mediation in the Relationship between Compensation and Organizational Commitment in Security Outsourcing PT XYZ

Tiara Wigunastika — 2025-08-31

This study aims to examine the effect of compensation on organizational commitment with job satisfaction as a mediating variable. A quantitative method was used to obtain objective empirical data, with respondents as many as 51 outsourced employees (security) at PT XYZ. Data collection was carried out through a questionnaire, then analyzed using the Partial Least Squares Structural Equation Modeling (PLS-SEM) technique. The results showed that compensation has a positive and significant influence on organizational commitment. In addition, job satisfaction was shown to significantly mediate the relationship between compensation and organizational commitment. This suggests that adequate compensation can increase job satisfaction, which in turn strengthens commitment to the organization. These findings emphasize that companies need to pay attention to the quality of compensation and working conditions to maintain loyal and productive employees.