The Role of Customer Engagement and Ads Creativity in Mediating and Moderating the Effect of Social Media Marketing on Purchase Decision: A Study on Kedai Kopi Kulo Consumers

Authors

  • Indira Ratu Swissa Universitas Sultan Ageng Tirtayasa
  • Asep Supriadi University Sultan Ageng Tirtayasa
  • Yanto Azie Setya University Sultan Ageng Tirtayasa

DOI:

https://doi.org/10.56548/msr.v4i3.160

Keywords:

Social Media Marketing, Customer Engagement, Ads Creativity, Purchase Decision

Abstract

This study examines the effect of social media marketing on purchase decisions with customer engagement as a mediating variable and ads creativity as a moderating variable. A quantitative approach was applied using a survey method. Data were collected from 152 respondents who are customers of Kedai Kopi Kulo and active Instagram users. The analysis was conducted using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS 4.0. The results show that social media marketing does not have a significant direct effect on purchase decisions. However, it has a significant positive effect on customer engagement, which in turn significantly influences purchase decisions. Furthermore, customer engagement successfully mediates the relationship between social media marketing and purchase decisions. Ads creativity was found to negatively moderate the relationship between social media marketing and purchase decisions. These findings suggest that while social media marketing alone may not directly drive purchase decisions, its influence becomes effective when it fosters strong customer engagement. The study also highlights the importance of creative advertising in shaping consumer responses, though excessive creativity might weaken the effectiveness of social media marketing in some contexts.

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Published

2025-08-12

How to Cite

Swissa, I. R., Supriadi, A., & Setya, Y. A. (2025). The Role of Customer Engagement and Ads Creativity in Mediating and Moderating the Effect of Social Media Marketing on Purchase Decision: A Study on Kedai Kopi Kulo Consumers. Management Science Research Journal, 4(3), 22–29. https://doi.org/10.56548/msr.v4i3.160

Issue

Vol. 4 No. 3 (2025): August 2025

Section

Articles

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Copyright (c) 2025 Indira Ratu Swissa, Asep Supriadi, Yanto Azie Setya

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